Frequently Asked Questions
Is there a designated car wash area on site?
What is Package Concierge?
Does Building Management sign for certified mail?
How do I make amenity room reservations?
Is it possible to purchase additional keys or FOBs?
Where is the pool?
What is the cost to use the washer and dryer on the 1st floor?
Where do my guests/visitors park? Is overnight parking allowed?
Is there a place to store my surfboard and/or bike?
Are we allowed to bring our dog to the great lawn area?
What can we bring our groceries in with?
I am expecting some furniture to be delivered. How do I go about reserving the moving room and elevator?
Is there WiFi in the common areas?
How can I pay my maintenance fees? Is there a way to do it online and make automatic payments?
Where do my maintenance fees go to?
Sometimes, big unexpected expenses occur that the association could not or did not prepare for. Residents in condominiums should be made aware that these could result in large, unusual special assessments. Pay attention to the amounts in your association’s reserve fund and the upkeep of the property.
Is there any kind of preventative maintenance for the AC units?
How do I set up my Hawaiian Electric and Minol accounts?
What are the moving elevator and unit front door dimensions?
Where is the recycle room? Is there a place I can put bulky items?
How do I submit a work order for a service warranty item?
Who is the managing agent?
How can I get involved in Condominium Governance?
Generally, at least once a year, the AOUO will hold an association meeting. All owners will be notified and attendance and participation is high recommended. The annual meeting typically includes board member elections and removal, proposed amendments to the declaration or bylaws, the managing agent contract, roll over of association funds, or other important actions that will affect the future of the community.
In addition to the association meeting, there are several other ways owners can get involved in their condominium community.
The owners are represented by an elected board of directors. Thus, owners should familiarize themselves with the qualifications of prospective board members, and vote accordingly. Board members are volunteers, and the quality of the board members varies widely.